Frequently Asked Questions
If you don’t see your question here, our team will respond directly.
We confirm details clearly and help match the right aircraft to your trip.
Still have a question? Our team responds directly.
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How do I request a quote?
Submit your route, dates, passenger count, and any preferences. We’ll respond with aircraft options, pricing, and timing.How quickly will I hear back?
Usually same day during business hours—often faster for near-term travel.Is pricing all-in?
We’ll give clear pricing and explain what’s included. If anything changes (timing, routing, fees), we’ll confirm before moving forward.Can you help me pick the right aircraft?
Yes. Tell us your route, passenger count, luggage, and preferences—we’ll recommend the best fit. -
Are you a Part 135 operator?
Yes—Novus operates under Part 135 standards.Who supports the flight day-of?
Our operations team stays reachable through wheels down to coordinate timing and logistics. -
What amenities are included?
Amenities vary by aircraft. We’ll confirm Wi-Fi availability and cabin details with your quote.Can you arrange catering?
Yes. We coordinate catering and special requests—just include preferences in your request. -
Are you dog-friendly?
Yes—pets are welcome on many flights. Let us know in advance so we can coordinate comfort and any requirements.How much luggage can I bring?
It depends on aircraft and passenger count. Share what you’re bringing and we’ll confirm baggage capacity before you fly. -
What if plans change?
Let us know as soon as possible. We’ll confirm options and updated pricing/availability based on the change.What if weather affects the trip?
Safety comes first. If weather impacts timing or routing, we’ll communicate clearly and coordinate next steps quickly.